Medical managed IT, flat monthly rate.

A Medibyte managed plan includes proactive monitoring of servers and workstations, unlimited remote helpdesk for staff, on-site visits as needed, monthly patching, daily backup verification, security tooling (MFA, EDR), Microsoft 365 administration, and vendor coordination with the EMR provider. The price is one monthly amount per device or per user. Projects (server replacements, new clinic builds, EMR migrations) are quoted separately.

Break-fix means the clinic only pays when something breaks. That is fine until something does break, and then the clinic discovers there is no monitoring, no recent backup test, and no relationship with the EMR vendor. Managed means problems are caught early, prevented where possible, and resolved without a surprise invoice each time.

Hardware itself is not included (workstations, servers, network gear). EMR licensing and clinical software subscriptions are billed by the vendor. Major projects, server replacements, clinic builds, multi-day cutovers, are scoped and quoted separately. The point is that day-to-day IT is predictable and the big stuff is planned.

Yes. Managed pricing scales with the number of users and devices. A solo family practice spends less than a multi-physician group. The trade-off is usually positive: predictable monthly spend beats reactive billing when something goes wrong, and the clinic ends up with documented infrastructure rather than accumulated tech debt.