PS Suite IT support for Eastern Ontario clinics.
PS Suite (Telus Health Practice Solutions) is the EMR a lot of Ontario family practices grew up on. The software is mature. The infrastructure underneath it is what usually needs attention.
The fixes we see most often.
PS Suite is slow at the start of the day
Usually a database maintenance task that never finished, a backup that overran into clinic hours, or a server running out of memory. We isolate which one and clear it before it cascades.
Workstations cannot connect to the database
Network changes, antivirus updates, or a Windows update that broke the ODBC connection. We check the client config, the firewall path, and the server service in that order.
Billing or EDT failures
OHIP claim files rejected, MOH downloads stuck, reconciliation reports not matching. We work the network path to the ministry and the local file handling on the server.
Server is end-of-life and PS Suite needs to move
Planned cutover with Telus Health involvement, validated restore on the new server, and a fallback window so the old server stays available until the new one is proven.
PS Suite support versus medical IT support.
Telus Health Practice Solutions support is excellent at PS Suite itself. They know the application, the database structure, and the clinical features. What they do not do is your server hardware, your network, your backup tooling, your Microsoft 365, or your workstations.
When the issue sits inside PS Suite, call Telus first. When the issue is anywhere outside of it, or when nobody is sure which side of the line the problem is on, that is where Medibyte fits. We can triage, talk to Telus on your behalf, and stop the back-and-forth between vendors.
More EMR and clinic IT help.
PS Suite support questions.
Yes. PS Suite is the EMR product inside Telus Health Practice Solutions. It started as Practice Solutions Suite under Telus Health and is still commonly called PS Suite by clinics. The software, database, and billing modules are what most family practices in Ontario know it by.
Call Telus Health Practice Solutions support first. If you have an active support agreement they will look at the application itself. If the problem turns out to be your server hardware, your network, your workstation, or your backup configuration, that falls outside their scope. That is where a medical IT provider takes over.
Yes. PS Suite server migrations need to be planned with Telus Health so the database, licences, and integrations move cleanly. Medibyte coordinates the cutover, validates the new server before go-live, and keeps the old server available as a fallback until the new one has been running cleanly for a documented period.
Yes. For PS Suite issues that span both the software and the underlying infrastructure, Medibyte will speak to Telus Health on your behalf, attend joint calls, and make sure nothing slips between vendors. Your clinic does not have to translate between two technical teams.
PS Suite running slowly? Server end of life?
Same-day remote response for managed clients. On-site for server work and clinic-wide cutovers across Eastern Ontario.
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PS Suite work is included in our medical managed IT plans for Eastern Ontario clinics. See what is covered.