Telus Health products we support.
Telus Health is the largest single EMR vendor in Canada. Ontario clinics most commonly run one of three products.
Two teams, one clinic.
Telus Health support is for the EMR application: clinical features, billing rules, licensing, software bugs. They are the right call when the issue is clearly inside the software.
Medibyte handles everything else: the server, the database performance, the workstations, the network, the backups, Microsoft 365, and the security wrapping it all. When the problem could be either side, Medibyte triages first, then loops Telus in only if it really is application-side. That cuts the back-and-forth time the clinic would otherwise have to absorb.
More EMR and clinic IT help.
Telus Health support questions.
Telus Health offers PS Suite (Practice Solutions), Wolf EMR, and the Collaborative Health Record (CHR), which was previously called InputHealth. PS Suite is the long-standing Ontario family practice EMR. Wolf is more common in Western Canada but is also used in Ontario. CHR is a newer cloud-native option.
No. Telus Health support covers the EMR application itself. The clinic's server, workstations, network, scanners, printers, Microsoft 365, and backups are not in scope. That gap is where Medibyte fits, particularly when the issue could be application-side or infrastructure-side and nobody is sure.
The Collaborative Health Record evolved out of InputHealth after the Telus acquisition. Clinics that started on InputHealth are now on CHR. The product is cloud-hosted, so the clinic's responsibility narrows to network, workstations, and security around the connection.
Yes. When a problem spans both the Telus application and the clinic infrastructure, Medibyte will attend joint calls with Telus, share logs and screenshots, and stop the back-and-forth that happens when two vendors talk past each other.
Telus Health EMR feels slow? Stuck between vendors?
Same-day remote response for managed clients. We work alongside Telus Health so your clinic does not have to translate between two technical teams.
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